RETURN & EXCHANGE POLICY

 

Returns

 

If for any reason you are not completely satisfied with your purchase we do accept returns.

 

You can return unopened items (unworn and unwashed) in the original packaging within 30 days of your purchase with receipt or proof of purchase. If 30 days or more have passed since your purchase, we cannot offer you a refund or an exchange.

 

Upon receipt of the returned item, we will fully examine it and promptly notify you via email whether you are entitled to a return. If you are entitled to a return, we will refund your purchase price and a credit will automatically be applied to your original method of payment.

 

Please note : only regular priced items may be refunded. Sale items are non-refundable.

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Late or missing refunds (if applicable)

 

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at: info@lovecreatefly.com

 

To follow-up on the status of your return, please contact us at: info@lovecreatefly.com

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Exchanges 

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We only exchange goods if they are defective or damaged. In circumstances where you consider that a product is defective, you should promptly contact us at  info@lovecreatefly.com with details of the product and the defect. To expedite the process, please start your email subject line with ' Exchange: '

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Shipping

 

To return or exchange your product, please email us at  info@lovecreatefly.com  so you can receive a prompt email with shipping details and address info.

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To expedite the process, please start your email subject line with ' Exchange: ' or  ' Return: '  

 

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

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You are responsible for any loss or damage to hardware during shipment. If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.